GA Pawnbrokers Ltd operates a comprehensive policy for privacy and security. We aim to store the minimal amount of information possible to allow you to make purchases and offer you recommendations.
GA Pawnbrokers Ltd is a registered in England and Wales under company number 03753576 registered registered address 39 Sackville Road, Hove, BN3 3WD, UK. Any reference to “we” “us” “our” is a reference to this entity. For the purpose of data protection legislation, we are the data controller.
We are committed to protecting and respecting your privacy. This Policy (together with out Terms and Conditions and any other documents referred to on it) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following information carefully to understand our views and practices regarding your personal data and how it will be treated by us.
Information we may collect about you
We may collect and process the following data about you:
Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our Site, subscribing to our service (i.e. information provided during the check-out process when purchasing goods) or requesting further services. We may also ask you for information when you report a problem with our Site.
If you contact us, we may keep a record of that correspondence. All of our phone calls are recorded for training and monitoring purposes.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access. See Cookies section below.
We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your devices operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Where we store your personal data
All information provided to us is stored on our secure server. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmissions made are at your own risk.
Once your data has been received, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We may use information held about you in the following ways:
To provide you with information, or services that you have requested from us.
To carry out our obligations arising from any contracts or arrangements entered between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To ensure that content from our Site is presented in the most effective manner for you and your device.
To assist you with the completion of a purchase.
To improve our Site and service.
To notify you about changes to our good or our services.
To undertake fraud checks.
To advertise product reviews on our website and marketing materials (subject to obtaining your consent where necessary)
Disclosure of your information
We may disclose your personal information to third parties including:
Postal service organisations to assist in delivery of the goods you have ordered.
Organisations that provide customer feedback services.
Organisations to assist in the completion of a purchase of goods from us.
If we are under a duty or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Website Use and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Retention of your information
For tax reasons, we keep information such as invoices, as receipts and records (which may include personal data) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us you no longer wish to receive this information.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertising and affiliates. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit any personal data to these websites.
Access to information and updating and correcting your information
Data protection legislation gives you the right to access information held about you. If you would like a copy of some or all of your personal information, please send an email to [email protected]. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.
We want to ensure that your personal information is accurate and up to date. If any information that you provide to us changes, for example if your email address or name changes, please let us know the correct details by sending an email to [email protected]. You can ask us to correct information that you think is incorrect, ask for your information to be deleted or only used for certain purposes.